Play Smart, Stay Safe

loaded Responsible Gaming – Keep It Fun, Keep It Healthy

At loaded, we believe gaming should always be an enjoyable experience — never a source of stress or harm. This page outlines the tools, limits, and support resources available to every Filipino player on our platform, so you can stay in control and play with confidence.

Player Controls Safe Play Tools Support Access Time & Spend Limits

Our Commitment

Gaming Is Entertainment — Not a Financial Strategy

loaded is committed to providing a safe, fair, and enjoyable environment for all Filipino players. We take our responsibility seriously and have built a range of tools directly into the platform to help you manage your gaming activity. Remember: gaming should always be fun, and it is never a reliable way to make money. If you ever feel that gaming is affecting your daily life,our tools are here to help you take a step back and regain control. loaded encourages all players to set personal limits before they start playing, and to review those limits regularly as their circumstances change. We also strongly encourage players to read through the warning signs below and to reach out for support if needed — there is no shame in asking for help.

Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.

Session Time Limits

Choose how long each gaming session lasts. When your limit is reached, the platform will prompt you to take a break.

Time-Out

Take a short break from the platform — from 24 hours up to 6 weeks — without permanently closing your account.

Self-Exclusion

Request a longer exclusion period of 6 months or more if you feel you need a more serious break from gaming.

Know the Signs

When Gaming Stops Being Fun

Problem gambling can affect anyone, regardless of age, income, or experience. The earlier you recognise the warning signs, the easier it is to get back on track. If any of the following sound familiar, we encourage you to use our self-exclusion tools or reach out to a support organisation. loaded is here to help — not just to entertain.

Chasing Losses

Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. Each session should be treated as independent entertainment, not a recovery mission.

Spending Beyond Your Means

If you find yourself using money set aside for rent, food, bills, or other essentials to fund gaming, this is a serious warning sign that requires immediate attention and support.

Neglecting Relationships

When gaming begins to take priority over time with family, friends, or work responsibilities, it may be time to reassess your habits and consider using our time-out or self-exclusion tools.

Anxiety or Irritability

Feeling restless, anxious, or irritable when you are not playing — or when you try to cut down — can indicate a dependency that goes beyond casual entertainment and warrants professional support.

Hiding Your Gaming Activity

If you feel the need to conceal how much time or money you spend on gaming from the people around you, this is a strong indicator that your gaming habits may have become problematic.

Unable to Stop

Repeatedly trying to cut back or stop gaming but finding yourself unable to do so is a key sign of problem gambling. Please use our self-exclusion feature or contact [email protected] for immediate assistance.

Get Help

You Are Never Alone — Support Is Available

If you or someone you know is struggling with problem gambling, reaching out is the most important step you can take. loaded takes the welfare of every Filipino player seriously, and our support team is available to help you access the right resources. You can contact us directly at [email protected] at any time, and we will respond promptly to help you activate limits, request a time-out, or begin the self-exclusion process. In addition to our in-platform tools, we encourage players to seek support from qualified organisations that specialise in gambling-related concerns in the Philippines. Taking action early makes a real difference — do not wait until things feel out of control.

Contact loaded Support

Email us at [email protected] to request limit changes, a time-out, or self-exclusion. Our team responds within 24 hours, seven days a week.

Review Your Account History

Log in to your account to review your full deposit, withdrawal, and gaming activity history. Awareness of your patterns is the first step toward healthier habits.

Visit Our FAQ

Our FAQ page contains detailed answers about how to activate responsible gaming tools, manage your account, and understand your options as a Filipino player.

A Note on Age Verification

loaded strictly enforces the minimum age requirement of 21 years for all players in the Philippines, in line with PAGCOR regulations. If you believe a minor may have access to a gaming account, please contact us immediately at [email protected] so we can investigate and take appropriate action. Protecting young people from gambling harm is a non-negotiable part of our responsible gaming commitment.

Quick Answers

Responsible Gaming FAQs

You can request a deposit limit by contacting our support team at [email protected] with your account details and the limit amount and period you would like applied. Our team will process your request within 24 hours. Deposit limits can be set on a daily, weekly, or monthly basis, and any request to increase a limit will be subject to a mandatory cooling-off period to protect your wellbeing. We recommend setting a limit that reflects your genuine entertainment budget rather than your maximum available funds.

A time-out is a short-term break from the platform, typically ranging from 24 hours to 6 weeks, after which your account automatically becomes accessible again. Self-exclusion is a longer-term measure — a minimum of 6 months — designed for players who feel they need a more serious and sustained break from gaming. During self-exclusion, your account is fully suspended and you will not be able to log in or receive promotional communications. To request either option, email [email protected] and our team will action your request promptly.

No — loaded is strictly for players aged 21 and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. All new accounts are subject to identity and age verification before full access is granted. If we have reason to believe that a player is under the minimum age, the account will be suspended immediately and any funds held will be dealt with in accordance with our terms and conditions. If you are aware of a minor attempting to use the platform, please report it to [email protected] right away.

The first step is to reach out — to us or to a qualified support organisation. You can email loaded support at [email protected] to activate a time-out or self-exclusion immediately. For professional counselling and support in the Philippines, we encourage players to contact PAGCOR's responsible gaming helpline or seek assistance from a licensed mental health professional. Our FAQ page also contains additional guidance on the tools available to you. Remember: asking for help is a sign of strength, not weakness, and the sooner you act, the easier it is to regain control.