Help Centre

loaded FAQ — Fast Answers for Filipino Players

Got a question about your account, a deposit, a bonus, or how sports betting works on loaded? You are in the right place. This page covers the most common questions from Filipino players so you can get back to the action without waiting for support.

Account Help Deposits & Withdrawals Sports & Betting Bonuses & Promos
Account Setup Guide GCash & Maya Deposits PBA Betting Explained Bonus Terms Clarified Secure & Licensed Mobile-First Platform VIP Programme Details 24/7 Support Available Fast Withdrawals Account Setup Guide GCash & Maya Deposits PBA Betting Explained Bonus Terms Clarified Secure & Licensed Mobile-First Platform VIP Programme Details 24/7 Support Available Fast Withdrawals

Account & Registration

Setting Up and Managing Your Account

Everything you need to know about creating your loaded account, verifying your identity, logging in, and keeping your profile up to date as a Filipino player.

Creating a loaded account is free and takes under three minutes on any smartphone or browser. Head to the Register page, enter your full name, a valid Philippine mobile number, and a secure password of at least eight characters. You will receive a one-time verification code via SMS — enter it on the confirmation screen to activate your account. Once verified, you can make your first deposit using GCash, Maya, or another supported payment method and your welcome bonus will be credited automatically. All new members must be at least 21 years old in compliance with PAGCOR regulations governing online gaming in the Philippines.

Identity verification (KYC) is required before your first withdrawal to protect your account and comply with Philippine anti-money laundering regulations. You will need to submit a clear photo or scan of one government-issued ID — a Philippine passport, SSS card, UMID, driver's licence, or PhilSys national ID are all accepted. You may also be asked to provide a selfie holding your ID and a recent proof of address such as a utility bill or bank statement dated within the last three months. The verification team typically reviews submissions within 24 hours on business days. If your documents are unclear or expired, our support team will contact you at [email protected] with instructions on how to resubmit.

On the Login page, tap the "Forgot password?" link below the sign-in form. Enter the mobile number or email address registered to your account and we will send you a one-time reset code within a few seconds. Enter the code on the next screen, then create a new password of at least eight characters — use a mix of letters, numbers, and symbols for the strongest protection. If you no longer have access to your registered contact details, email [email protected] from any address and our team will verify your identity manually before resetting your credentials. For security reasons, loaded will never ask for your password via SMS, email, or live chat.

No — each player is permitted to hold only one active loaded account. Duplicate accounts are detected automatically during registration and verification, and any accounts found to be duplicates may be suspended along with any associated balances and bonuses. If you believe your original account has been compromised or you have lost access to it, contact [email protected] and our team will help you recover it safely. Operating multiple accounts to claim bonuses more than once is considered a violation of our Terms and Conditions and may result in a permanent ban. We encourage all Filipino players to keep their single account secure with a strong, unique password.

Contact details can be updated from your account settings after you are logged in — navigate to the Profile section and select "Edit contact details." For security, any change to your registered mobile number or email requires verification of both the old and new contact details via one-time codes. If you no longer have access to your old number or email, reach out to [email protected] with a copy of your government-issued ID so our team can verify your identity before making the change. Keeping your contact details current is important because we use them to send withdrawal confirmations, security alerts, and promotional updates relevant to Filipino players.

Deposits & Withdrawals

Moving Money In and Out

Questions about funding your account, cashing out your winnings, and understanding processing times for Philippine payment channels like GCash and Maya.

loaded supports the most popular Philippine payment channels so you can fund your account without hassle. GCash and Maya (formerly PayMaya) are the fastest options, with deposits typically reflecting in your balance within seconds. Online banking transfers via InstaPay and PESONet are also supported for players who prefer direct bank-to-bank transactions. The full list of currently available methods, along with minimum and maximum deposit amounts, is always up to date on the Deposit page. All transactions are processed over encrypted connections to keep your financial details safe at every step.

Withdrawal processing times depend on the method you choose and whether your account has completed identity verification. GCash and Maya withdrawals for verified accounts are typically processed within one to three hours during business hours. Bank transfers via InstaPay usually arrive within the same business day, while PESONet transfers may take up to one business day. Withdrawals submitted on weekends or Philippine public holidays may experience a slight delay as they are queued for the next business day. If your withdrawal has not arrived within the stated timeframe, contact [email protected] with your transaction reference number and our team will investigate immediately.

Yes — minimum amounts apply to both deposits and withdrawals to keep transactions manageable for our payment partners. The minimum deposit is ₱100 for GCash and Maya, making it easy for Filipino players to top up with a small amount and try the platform before committing more. Minimum withdrawal amounts vary by method and are displayed clearly on the cashier screen before you confirm your request. There is no maximum withdrawal limit for standard verified accounts, though very large amounts may require additional verification steps as part of our compliance process. Visit the Deposit page for the current schedule of limits across all supported payment channels.

Most deposits reflect instantly, but occasional delays can happen due to network congestion on the payment provider's side or a temporary system maintenance window. If your GCash or Maya payment was deducted but your loaded balance has not updated after ten minutes, first check your transaction history in the GCash or Maya app to confirm the payment was sent successfully. If the deduction is confirmed on your end, take a screenshot of the transaction receipt and email it to [email protected] along with your registered mobile number. Our finance team monitors pending transactions around the clock and will manually credit your account once the payment is confirmed on our end. Deposits are never lost — every transaction is logged and traceable.

Sports Betting & Casino

How Betting and Games Work on loaded

From placing your first PBA wager to understanding live casino rules, here are the answers Filipino players ask most about the games and sports markets on loaded.

loaded covers a wide range of sports markets tailored for Filipino players, with PBA basketball at the centre of the offering. You can also bet on international football leagues including the English Premier League, La Liga, and the UEFA Champions League, as well as boxing, basketball (NBA), volleyball, and e-sports. Live in-play betting is available for most major events, letting you place wagers as the action unfolds with odds that refresh in real time. The full schedule of upcoming events and available markets is always visible on the Sports page. New sports and leagues are added regularly based on what Filipino players want to see, so check back often for the latest additions.

loaded displays odds in decimal format by default, which is the most straightforward format for calculating potential returns. To find your potential payout, simply multiply your stake by the decimal odds — for example, a ₱500 bet at odds of 2.50 returns ₱1,250 (your ₱500 stake plus ₱750 in winnings) if your selection wins. Odds reflect the probability of an outcome as assessed by our trading team and are updated continuously based on market movements and match developments. For live betting, odds can shift rapidly during a game, so the odds shown at the moment you confirm your bet slip are the ones that apply to your wager. Visit the Betting page for a full guide on bet types, parlay combinations, and how to read the markets.

The loaded casino lobby features hundreds of titles across live dealer tables and video slots. Live dealer games include baccarat, roulette, blackjack, and dragon tiger — all streamed in HD from professional studios with real dealers you can interact with in real time. The slots section covers everything from classic three-reel games to feature-packed video slots with free spins, multipliers, and progressive jackpots. All games are accessible directly from your browser on any Android or iOS device without needing to download an app. The full game library is available to explore on the Betting page once you are logged in to your account.

In most cases, bets cannot be cancelled once they have been confirmed on the bet slip. This is standard practice across sports betting platforms because odds and market conditions can change within seconds of a bet being placed. However, if a match is postponed, cancelled, or abandoned before the minimum required playing time is completed, your stake will be refunded to your loaded balance automatically in accordance with our settlement rules. For live betting, the same rule applies — once you tap "Confirm Bet," the wager is locked in at the displayed odds. If you believe a bet was placed in error due to a technical fault on our platform, contact [email protected] within 30 minutes and our team will review the case.

Bonuses & Promotions

Making the Most of Your Rewards

Understand how welcome bonuses, reload offers, and VIP rewards work on loaded so you can claim every peso you are entitled to as a Filipino player.

The welcome bonus is credited automatically to your account when you make your first qualifying deposit after completing registration. There is no promo code required — simply register, verify your mobile number, and make a deposit that meets the minimum qualifying amount shown on the Promotions page. The bonus funds will appear in your bonus balance within a few minutes of your deposit being confirmed. Before you can withdraw bonus-derived winnings, you will need to meet the wagering requirement stated in the promotion terms — this means placing bets totalling a specified multiple of the bonus amount. Always read the full terms on the Promotions page so you know exactly what is required before you start playing.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you need to bet before bonus-derived winnings become withdrawable. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place bets totalling ₱5,000 before you can cash out any winnings generated from that bonus. Bets on sports markets and most casino games count toward the requirement, though some game types may contribute at a reduced rate — check the specific promotion terms on the Promotions page for the exact contribution rates. Your current wagering progress is always visible in the Bonuses section of your account dashboard. Once the requirement is met, your winnings move to your main balance and are available for withdrawal immediately.

The loaded VIP programme rewards loyal Filipino players with points every time they place a bet, regardless of whether they win or lose. Points accumulate toward VIP tiers — as you move up through the levels, you unlock better cashback rates, faster withdrawal processing, higher deposit limits, and exclusive reload bonuses. Your current tier and points balance are always visible in your account dashboard, along with a progress bar showing how close you are to the next level. Higher VIP tiers also receive personalised offers and priority access to new features and promotions before they are released to the general player base. Visit the VIP page for the full breakdown of each tier's benefits and the points required to reach them.

If a bonus has not appeared in your account within 30 minutes of completing the qualifying action, first check that your deposit met the minimum qualifying amount and that your account is fully verified. Some promotions are only available to players who opt in before making the qualifying deposit — if opt-in was required and you missed it, the bonus may not be credited retroactively. If you believe you have met all the conditions and the bonus is still missing, email [email protected] with your registered mobile number, the name of the promotion, and the date and amount of your qualifying deposit. Our promotions team will review your account and credit any bonus you are legitimately entitled to within one business day. All active promotions and their full terms are listed on the Promotions page.

Still Have a Question?

If you did not find the answer you were looking for, our support team is available around the clock at [email protected]. You can also create a free account right now and explore the platform yourself — registration takes under three minutes for any Filipino player aged 21 and above.

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