loaded Privacy Policy – Your Data, Your Rights

When you register an account on loaded, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. When you make a deposit or withdrawal, we also collect payment-related details such as your GCash or Maya account reference and transaction records — though we never store full card numbers or sensitive payment credentials directly. We may collect additional documents such as a government-issued ID or proof of address when carrying out identity verification checks required by our licensing obligations. We also collect technical data automatically when you use the platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us keep the platform secure, detect suspicious activity, and improve the overall experience for Filipino players. All information collected is limited to what is genuinely needed to run a safe, compliant, and enjoyable gaming platform.

loaded uses the personal information we collect for a number of clearly defined purposes, all of which are directly related to operating the platform and serving you as a player. The primary purpose is to create and manage your account, process your deposits and withdrawals, and ensure that your gaming activity is conducted safely and fairly. We also use your information to verify your identity and age in line with Philippine gaming regulations, which require all players to be at least 21 years old. Your contact details are used to send you important account notifications, transaction confirmations, and responses to your support queries — we do not send unsolicited marketing messages without your consent. We use technical and behavioural data to monitor for fraud, prevent money laundering, and protect the integrity of the platform for all players. Where required by law or by our regulatory obligations, we may also use your information to comply with requests from Philippine government authorities or law enforcement agencies. We will never use your personal data for purposes that are incompatible with those described in this Privacy Policy.

loaded does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment we make to every Filipino player on the platform. We do, however, share certain data with trusted service providers who help us operate the platform, including payment processors such as GCash and Maya partners, identity verification providers, and cloud infrastructure services. These third-party providers are contractually bound to handle your data securely and only for the specific purposes for which it was shared. We may also share your information with Philippine regulatory bodies, gaming authorities, or law enforcement agencies where we are legally required to do so. In the event that loaded undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity — but only under the same privacy protections described in this policy. All data sharing arrangements are reviewed regularly to ensure they remain appropriate, proportionate, and compliant with applicable Philippine data protection law. If you have questions about specific third parties we work with, you can contact us at [email protected].

All personal data collected by loaded is stored on secure servers using industry-standard encryption and access controls. We apply technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Access to personal data within the loaded team is strictly limited to personnel who need it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure. Payment transaction records may be retained for longer periods where required for anti-money laundering compliance. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your loaded account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact [email protected] immediately.

As a Filipino player on loaded, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access the personal data we hold about you — simply contact us at [email protected] and we will provide a copy within a reasonable timeframe. If any of your personal information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You also have the right to request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected and there is no legal obligation requiring us to retain it. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please write to us at [email protected] with your full name and account details, and we will respond within 30 days.

loaded uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a player. Essential cookies are required for the platform to function — they keep you logged in, remember your preferences, and ensure that transactions are processed securely. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring, so that we can continuously improve the service. You can control cookie settings through your browser preferences; however, disabling essential cookies may affect the functionality of the platform and prevent you from logging in or completing transactions. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain proportionate and in line with applicable Philippine regulations. If you have questions about how we use cookies, please contact [email protected].

loaded may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will notify registered players by email or through a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last updated, so you can check back at any time. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the loaded platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account by contacting [email protected]. For any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team — we are always happy to help Filipino players understand their rights.